Sunnyland Farms

I worked with a team of six to redesign the website’s the visual consistency, and to improve the UI of the checkout process. 

Themes: Information Architecture, Interface Design, Visual Design, Branding, Mobile Design

Tools: Figma, Google Docs

Timeline: 3 Weeks

Home Page w device
Product Page w device

Who is Sunnyland Farms?

Sunnyland Farms is a family owned and operated pecan farm since 1948. Since its founding, it has been the premier pecan seller in Georgia. Customers are immensely satisfied with the products they buy. 

Why do we have so many abandoned carts?

Despite our growth in sales and our high satisfaction rates, we’ve noticed that there is a high number of abandoned carts on the website. 

The problem

Customers would often purchase products as gifts for others. When trying to ship these items to multiple addresses, they would struggle to complete the checkout process. 

Usability testing indicated that users were not familiar with a system for how to “assign” different items to shipments which could be sent to different addresses. 

Enter Drop Downs

Lists and Drop Downs are very familiar to both iOs and Android users for settings and general forms. Instead of using buttons, users can add as many addresses as needed and select a destination for each individual item.  

Shipping address w device
Shipping address 2 w device
Shipping Select w device
Shipping select 2 w device

Launch

My goal was to reduce the number of abandoned carts. 

Implemented List-Style Drop Downs

During testing, less than half of users could complete the checkout process where users were asked to ship items to two different locations. After implementing the improvement, completion increased to 100%. 

Promoted Brand Cohesion

I created a style guide that enabled Sunnyland Farms to keep a consistent feel for each of their pages. 

Highlighted "Out-of-Season" Items

Customers now have a much clearer understanding of which products are available and when. 

Improved Product Information

Customers now have easier access to important nutritional and allergy information within products. 

The Results

-15%

Decreased Technical Support Calls

Initially the goal was to reduce the number of abandoned carts. While not fully known yet, it is clear that a reduction in technical support calls is an improvement in users’ ability to complete the checkout process. 

Have questions about this project? Feel free to connect with me on LinkedIn, or lets get a tea or coffee and discuss!